Return & Refund Policy

14-day money-back guarantee

How Returns and Refunds Work

At PulseSettle LLC, we want you to feel confident when purchasing technology and hardware products from us. If you are not satisfied with an eligible product, you may request a return or refund in accordance with this Return & Refund Policy.

Return eligibility may depend on the type of product, its condition, whether it has been opened or used, and the time that has passed since delivery.

Unless otherwise stated on the product page or at checkout, eligible return requests must generally be submitted within 14 days of delivery.

We may ask you to provide information about the reason for your return or refund request to help us improve our products and customer experience.

Return Request Steps

To request a return or refund:

  1. Contact PulseSettle LLC through the contact options available on our website.

  2. Contact us using the email address associated with your order whenever possible.

  3. Include your order number and the name used when placing the order.

  4. Provide a brief description of the reason for your return or refund request.

  5. If the product is damaged, defective, or incorrect, provide photographs or other information that may help us review the issue.

  6. Wait for return authorization and instructions before shipping a product back to us.

Please do not return products without authorization unless we specifically instruct you to do so.

Return Eligibility

To qualify for a return or refund, the following conditions generally apply:

  • Return period: The return request must be submitted within 14 days of delivery, unless a different return period is stated for the specific product or required by applicable law.

  • Product condition: Returned products must generally be in the same condition in which they were received, including original packaging, accessories, manuals, cables, and other included components.

  • Proof of purchase: A valid order number, receipt, or other proof of purchase may be required.

  • Unused products: Products that have been used, damaged, modified, or altered after delivery may not be eligible for a full refund.

  • Promotional pricing: Refunds are based on the actual amount paid for the eligible product and do not include the original listed price.

  • Fraud or abuse: Returns or refunds may be declined where we reasonably detect fraud, payment abuse, unauthorized chargebacks, or repeated abuse of our return policy.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.

Non-Returnable and Non-Refundable Items

Certain technology and hardware products may not be eligible for return or refund, including where permitted by applicable law:

  • Products that have been physically damaged after delivery.

  • Products damaged due to misuse, improper installation, modification, or unauthorized repair.

  • Products with missing accessories, components, manuals, packaging, or included items.

  • Customized or specially configured products.

  • Clearance, final-sale, or non-returnable items clearly identified at the time of purchase.

  • Products returned in a condition that prevents resale or inspection.

  • Products that are subject to hygiene, safety, licensing, or other restrictions after being opened or activated.

Product-specific return restrictions, if applicable, will be disclosed on the relevant product page, during checkout, or in your order documentation.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping.

  • Defective upon arrival.

  • Different from the product you ordered.

  • Missing significant components that should have been included.

Please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, serial numbers, packaging information, or other evidence to investigate the issue.

Depending on the circumstances, PulseSettle LLC may offer one or more of the following:

  • A replacement product.

  • Replacement parts or accessories.

  • Repair assistance.

  • Store credit.

  • A partial refund.

  • A full refund.

The available remedy may depend on product availability, manufacturer warranty terms, the nature of the issue, and applicable law.

Return Shipping

Unless the product is defective, damaged before delivery, incorrect due to our error, or otherwise required by applicable law, the customer may be responsible for return shipping costs.

For eligible returns caused by our error or a confirmed defective or incorrect product, PulseSettle LLC may provide return shipping instructions or a prepaid shipping label where appropriate.

We recommend using a trackable and insured shipping method when returning products unless we provide a return shipping label.

PulseSettle LLC is not responsible for products lost or damaged during return shipment when the customer independently selects the shipping method.

Refund Processing

Once your returned product is received and inspected, we will notify you regarding the status of your return and refund.

If approved:

  • Refunds will generally be issued to the original payment method used for the purchase.

  • Refund processing may take several business days after approval.

  • Your bank, card issuer, or payment provider may require additional time to make the refunded amount available in your account.

  • Original shipping fees, expedited delivery charges, and other non-refundable service fees may not be refundable unless required by applicable law or caused by an error on our part.

The timing of your refund depends on your payment provider and financial institution.

Order Cancellations

You may request cancellation of an order before it has been processed or shipped.

We cannot guarantee that cancellation requests can be accepted once an order has entered processing, has been shipped, or has been transferred to a shipping carrier.

If an order cannot be canceled, you may be eligible to request a return after delivery in accordance with this policy.

To request cancellation, contact us as soon as possible through the contact options available on our website.

Exchanges and Replacements

Exchanges may be available depending on product availability and the reason for the request.

If you received a defective, damaged, or incorrect product, we may provide a replacement or exchange where appropriate.

For standard returns, you may be required to return the original product and place a new order for the desired replacement product.

Manufacturer Warranties

Certain products sold by PulseSettle LLC may be covered by a manufacturer’s warranty.

Where applicable:

  • Warranty terms may be provided by the manufacturer.

  • Warranty coverage may vary depending on the product.

  • Manufacturer warranties may cover defects in materials or workmanship but may not cover accidental damage, misuse, modifications, or normal wear and tear.

  • Customers may be required to contact the manufacturer directly for certain warranty claims.

Any manufacturer’s warranty is separate from and may provide rights in addition to those provided under this Return & Refund Policy.

Partial Refunds

A partial refund may be offered in certain circumstances, including:

  • Products returned with missing accessories or components.

  • Products showing signs of use or handling beyond what is reasonably necessary for inspection.

  • Products returned with damaged or missing packaging.

  • Products that have decreased in value due to customer-caused damage.

  • Other circumstances permitted by applicable law.

Any deduction will be determined based on the condition of the returned product and applicable legal requirements.

Payment Disputes and Chargebacks

We encourage customers to contact PulseSettle LLC directly before initiating a chargeback or payment dispute.

If you initiate a payment dispute with your bank, card issuer, or payment provider:

  • We may suspend or restrict your account while the dispute is being reviewed.

  • We may provide relevant order, shipping, delivery, and transaction information to the payment provider to respond to the dispute.

  • If the dispute is resolved in your favor, we will comply with the applicable decision.

  • If the dispute is resolved in our favor, any refund or return request may remain subject to this policy and applicable law.

We are committed to reviewing legitimate customer concerns and resolving issues fairly whenever possible.

Your Consumer Rights

This Return & Refund Policy does not limit or replace any consumer protection rights that you may have under applicable federal, state, or local law.

If applicable law provides you with additional rights relating to returns, refunds, defective products, warranties, or cancellations, those rights will continue to apply.

Changes to This Policy

PulseSettle LLC may update this Return & Refund Policy from time to time.

Changes may be made to reflect:

  • Changes to our products or services.

  • Changes to applicable laws.

  • Updates to our business operations.

  • Changes to shipping, payment, or fulfillment processes.

The updated policy will become effective when posted on our website unless another effective date is specified.

Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, refund, cancellation, or product issue, please contact PulseSettle LLC through our website:

PulseSettle LLC

PulseSettle LLC

1209 MOUNTAIN ROAD PL NE
STE R
Albuquerque, NM 87110
United States

Please include your order number and the name associated with your purchase when contacting us about a return or refund request.